In this age of drone food delivery, everyone has been intrigued by the online food delivery app saga’s promise of quick satisfaction. Online food delivery service today can be obtained with a single swipe of your phone. Businesses are going digital as the digital revolution emerges, making people’s lives easier, faster, and more convenient. Therefore, these days, every organization is concentrating on mobile app development and the food delivery sector is no exception. Given the effects of COVID-19, this growth is expected to continue for the foreseeable future. By 2025, it’s predicted that there will be about 498.5 million people using the on-demand food delivery sector. Although the competition is severe, newcomers to the meal delivery sector should not be put off by it.There’s a good possibility you’ll succeed if you have a unique idea and robust software with advanced functionality. Assessing competitors’ services and looking for shortcomings can create a great idea for food delivery app-based businesses to choose from, Convenient online ordering and payment options, fast and reliable delivery service are the primary and foremost attributes that need to be featured in any food delivery app.
So, what makes a successful food delivery app? In this blog post, we will explore the features that make a food delivery app successful. Stay tuned!
Food Delivery Business Models
The online food ordering and delivery sector is influenced by two major food delivery models. Analyzing how each approach works can assist you in making a better investment for your business.
Below are some features mentioned which are essential for online food delivery applications. Features are distinct based on users (customers, admin, and delivery personnel).
Features for consumers-
User-friendly interface: It is important to provide clients with an easy-to-use interface that has clean and straightforward functionality and an intuitive feel, with the desired meal only a few clicks away. In just a few steps, a user can place an order for food. A nice color combination is eye-catching and beautiful, and tempting food images produce the feeling of hunger.
Simple registration system: Make the registration process as simple as possible, for example, by allowing users to complete their registration using their social network accounts. Users can then personalize the profile to their preferences. To keep user information safe, the profile management feature must be supported by a secure and resilient back end.
Searching for food and filtering systems: The feature can help users find restaurants that are close to their location, have food preferences like gluten-free diets or nutrient dense dishes (for those looking for more healthy options), and offer cuisine from diverse nationalities. The search options make choosing easy – just pick what type of meal & place is most convenient at any given time. A user’s favorite dish will be matched up with nearby places which deliver–saving them tons of research time while still getting exactly what they want without driving around town trying different spots.
Payment security and convenience: In today’s day and age, there are many ways to pay for goods. From cash or card payments all the way up through pay later options like credit cards; it is critical that your client feels comfortable with their chosen form of payment, so they’ll come back again in future. Every payment transaction needs to be swift and secure. As many payment choices as feasible should be included. Providing promo or voucher codes will attract more customers.
Real-time order tracking: One of the useful features is real-time order tracking. To know where the ordered food is, and its arrival time can help customers plan their activities accordingly. To make your app even more functional, include a GPS tracking system. Delivery staff, on the other hand, will be grateful for improved driving directions and the capacity to forecast delivery time.
Review of Order History: What if customers want to check through their previous orders? It’s usually convenient and a common tendency of users to place similar orders. By enabling the order history functionality, users can reorder the same items. Users can click to place an order again, skipping the step of looking for food and restaurants.
Customer Ratings and Recommendations: Customers enjoy using the rating and review tool. This is a fantastic method for users to share their culinary adventures with others, and kind of must-have now a days. Imagine the possibilities for your business if you could get recommendations from satisfied clients who can easily share their experience with others. Your customers will be able to choose something new and exciting, like a delicious meal they have never tried before by using your service.
Push notifications: Food delivery businesses are becoming increasingly competitive. Customers now expect services to be available and reach out, so that they can provide them with information about discounts or any special offers. The use of push notifications will help ensure the business stays top-of mind among consumers.
Personal Favorites: When a customer places an order, it is essential that they can easily find the dish(es) to their liking. To ensure this happens with all customers using your app or website; make sure you have created personal favorites for each user account on either one of them! This will allow users easy access and quick reordering because everything has been organized according to taste profile.
Features for Admin Panel
Create a profile and manage it: Commonly, the administrator completes the registration process. Restaurants can now sign up for your service and share information such as their name and address, menu options, prices, and special deals. Restaurants can begin taking orders from customers once they have registered.
Dashboard: The dashboard is a vital tool for managing restaurants. Not only does it show orders, deliveries and payments but also gives you the ability to monitor all aspects of business from one place.Admins should be able to monitor total orders, revenue, transition, and sales details on a dashboard with other settings options.
Placing Orders: Order allocation is a must-have functionality. You or the restaurant can utilize the feature to assign order requests to delivery people via the admin panel.
Manage Location: With the manage location option, admin can easily add or remove countries from the website’s display. Customers must be able to choose what states are listed under each country’s name based on input given by an admin and which cities they want included in that list too.
Creating offers: Creating new offers and different campaigns are an integral part of running any business. With the latest information on your admin panel, admin can know about trends that customers are following alongside records of steady consumers. Based on that different offers and loyalty campaigns can be created by admin.
Features for Delivery Personnel
Creating and Personalizing Profiles: The courier or delivery person’s first task would be to complete the registration. Following the completion of the process, delivery workers can customize the profile, and have it checked. The verification might be completed by the restaurant or meal delivery service. Finally, the workers will be able to begin accepting and delivering orders.
GPS and Navigation Tracking: With the help of this feature, the delivery personnel can deliver the order on time. On-time delivery of food with the help of navigation and GPS tracking will help them be efficient.
In app messaging: A messenger inside the application is a fundamental necessity both for communicating with customers and delivery man. In this case, it is used to clarify details when interacting or clarifying questions from either party, thus ensuring proper communication.
Order Processing: With this functionality, delivery personnel can effectively check out order requests. They may accept or reject incoming calls fast, making it easier for them to keep track of all orders.
Status Report: If consumers can get updated of their ordered food status, it will add value to their food order experience. The status updates are the responsibility of the delivery person. They can provide information on whether an order is in progress, delayed, or completed and on the way to delivery.
The food delivery app industry is booming, and there are several reasons for this and one of the most significant factors is the COVID-19 pandemic. However, even the aftermath of pandemic indicates that food delivery apps are successful because of their convenience and variety. The food delivery industry will continue to grow at a healthy 10.5% rate over the next few years; the numbers speak volumes about how much people love their meals on demand! The food delivery industry is a dynamic one, but there are some ways you can make your app stand apart from the rest. With the right tech expertise, you can always innovate and develop your own unique features to make sure that customers’ needs are met. With our team of experienced team of experts, we can help you create a growing on-demand food delivery app with all the necessary and exclusive features. Contact us to find out more.