Transforming AB Bank’s Internet Banking in Bangladesh: Custom Digital Banking Solution for Seamless Customer Experience
How biometric logins, instant transfers, and automated HR developed by Brain Station 23 redefined convenience for AB Bank’s customers.
Plaforms
Web, Mobile
Technology Used
iOS, Android, XAML, Java, Objective C, XML
Industry
Fintech
Tags
Digital Banking, Custom App, CBS Integration
Overview
AB Bank, a leading private bank in Bangladesh since 1982, partnered with Brain Station 23 to upgrade its digital banking platform. Brain Station 23 designed and delivered a fully custom internet banking platform, leveraging web and mobile apps along with SharePoint automation to streamline both banking and HR processes.
Challenges
The existing internet banking system required improvements in usability and user experience, particularly for both retail and corporate banking customers.
Manual leave management created inefficiencies with paperwork and approval tracking.
Legacy authentication methods and transaction processes needed modernization to align with industry standards.
Users faced limitations in convenience when accessing fund transfer and transaction history features.
The bank aimed to implement a unified dashboard for smoother navigation across digital services.
Solution
Developed a custom web application for retail banking, tailored to AB Bank’s service needs—featuring dashboard views, account details, transaction history, and recurring payment options.
Created a bespoke mobile application with mirrored features for native iOS and Android platforms.
Integrated biometric authentication to enhance user security and simplify login processes.
Enabled email‑based fund transfer functionality to offer users a more convenient peer payment option.
Implemented a common navigation bar across modules to deliver a consistent and intuitive user experience.
Automated the leave management system using Microsoft SharePoint, reducing paperwork and streamlining HR approvals and record-keeping.
Impact
Improved user experience enabled faster access to accounts, transfers, and payments for both retail and corporate clients.
Biometric authentication introduced a stronger layer of login and transaction security.
Operational workflows became more efficient with the SharePoint leave management system, reducing administrative load and supporting accurate records.
A more cohesive interface was designed to boost customer engagement and make interactions more intuitive.
The solution was built with scalability in mind, making it capable of supporting future enhancements to AB Bank’s digital banking platforms.
Digital Banking Made Effortless
Curious how a custom internet banking solution can improve security, reduce manual work, and offer a seamless digital customer experience?
Brain Station 23 specializes in building tailored digital banking solutions—including web and mobile applications, biometric authentication, and process automation using tools like Microsoft SharePoint. Contact us to learn how we can help modernize your bank’s digital services.
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