Case Study
Intelligent Q&A Chat Bot
Solution: AI & ML Enabled Chat Bot
Industry: Service Industry
About Intelligent Q&A Chat Bot
From a web page filled with sets of Q&As, it is often hard to find the right match of the question that we need an answer for. But a chat assistant can make this process a hell lot easier. Now, anyone looking for any particular question answer form any service provider, they can put their questions to a bot which can answer from a pre-set Q&A’s answer. These bots are very lively with basic conversation starters and ice braking speeches. And can serve any kind of service industry that offer online help services/support for their clients.
Problem
It is quite difficult to serve and assist your clients 24/7 without any absence or miscommunication.
Solution
AI and ML enabled chat bot therefore, helps with availability for 24/7. And answer queries with the most accurate information, proper context and understanding syntax command.
Business Impact
Once you integrate intelligent chat bot to your service, your chat bot will continuously learn how to answer relative questions about your service which minimize the cost of your manual support system. Moreover, It increases the fault tolerant rate which results in more loyal customers to your business.
Features
- Automatically extract question-answer pairs from semi-structured content, including FAQs, product manuals, guidelines, support documents, and policies.
- Improve the knowledge base with suggestions for alternative questions. Add or reject them based on their relevance
- Easily create, edit, and train complex multiturn conversations in the QnA Maker portal or using REST APIs
- Create and publish a bot in Teams, Skype, or elsewhere; no code experience required. Simply upload a semi-structured document or URL
- Add Personality to your bot. Personalities as: None, Professional, Friendly, Witty, Caring, Enthusiastic
- Create a knowledge base, QnA Maker auto-detects the primary language and sets the analyzer accordingly, the service supports more than 50 languages
Technology Used
- Q & A Maker
- Azure Bot Framework
Project Highlights
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