Streamlined Digital Experience for B2B Customers
Platforms
Web
Technology Used
Adobe Experience Manager, Adobe Experience Cloud
Industry
Telecom
Tags
AEM
Overview
A global leader in broadband, mobile, and IT services, providing businesses with advanced communication solutions.
The organization required a B2B digital platform to enable customers to place orders online and manage services through a customer-facing website and self-service portal across the UK and Ireland.
Business Challenges
No existing B2B customer-facing website.
Requirement for online order placement for business customers.
Need to manage a high-volume order journey digitally.
Integration required with backend fulfillment systems.
Solution Provided
Developed a B2B customer-facing website and self-service portal.
Implemented end-to-end online order journey management with backend system integrations.
Enabled processing of orders generating £50M worth of order volume annually
Elevate B2B Digital Experiences with AEM
Looking to modernize your B2B digital ecosystem and enable seamless, scalable customer journeys? Connect with Brain Station 23 to explore how our AEM-powered digital experience solutions help enterprises streamline complex order processes, integrate deeply with backend systems, and deliver intuitive self-service portals that drive efficiency, revenue growth, and long-term customer satisfaction.
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